
VCE reasonable effort support includes VCE acceptance of customer calls, a determination of whether
the Vblock System is operating correctly, and assistance in problem resolution to the extent possible.
VCE is unable to reproduce problems or provide support on the operating systems and applications
installed on bare metal deployments. In addition, VCE does not provide updates to or test those operating
systems or applications. Customers must work directly with their OEM support vendor for issues and
patches related to those operating systems and applications.
Bare metal workloads require separate physical disk drives, disk groups, and storage pools to ensure that
bare metal workloads do not adversely impact Vblock System workloads.
Related information
Accessing VCE documentation (see page 7)
Vblock
®
System 240 AMP-2LP network connectivity (see page 36)
Compute layer hardware Vblock
®
240 Architecture Overview
17
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