VMware VCLOUD REQUEST MANAGER 1.0.0 Guide de l'utilisateur télécharger pdf (Page 43)

6 Specify how the information from vCloud Director will be mapped to Request Manager for the selected

resource when an event is logged.

Click New.

b Specify a name to identify the event type mapping.

The name for the default vApp Deleted event in Request Manager upon install is Release Software

Licenses.

c Select Log Request in the When Received field.

This means whenever Request Manager detects the deletion of a virtual application from vCloud

Director, a request will be logged within Request Manager.

d Use the Using template drop-down menu to specify the workflow template used to log the request.

Type Release Software Licenses and click the magnifying glass icon (search mode). The icon should

now change to a page icon (details mode).

e Use the Logging Officer drop-down menu to specify the user responsible for any requests logged

due to this event.

This user must have Officer selected on their Person Record. See “Assign Roles to Users,” on page 35

for more information.

Type the last name of the user and click the magnifying glass icon. If there is a single match, the icon

changes to a page icon. If there are multiple matches, a dialog displays a list of results. Select the user

to add them to the field. The icon changes to a page icon.

7 Click the Criteria tab and select Default Mapping to log a request for every discovered event.

NOTE The default vApp Deleted event in Request Manager upon install has Default Mapping selected.

8 Click

the Action tab to specify synchronization between the vCloud Director events and Request Manager

requests.

For this drop-down

Select this value

When Updated externally

Update

When Updated externally and Call or

Request is closed

Add note

When Notified externally

Add note

When Notified externally and Call or

Request is closed

Add note

When Resolved externally

When Resolved externally and Call

or Request is closed

Add note

When Deleted externally

When Deleted externally and Call or

Request is closed

Add note

Chapter 5 Administration Overview

VMware, Inc. 43

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