VMware VCM 5.3 Guide de dépannage télécharger pdf (Page 25)

Software Provisioning Troubleshooting

When troubleshooting software provisioning, there are three main components: the software repository,

the Package Studio, and the Package Manager (the commands to the Package Manager are issued from

VCM. The troubleshooting information provided here will help you identify and resolve problems, as well

as provide you with a method for gathering the appropriate files required to troubleshoot problems for

which a remediation is not provided.

Troubleshooting Software Provisioning Repositories

The following are problems you may encounter when working with software provisioning software

repositories. Possible solutions are also provided.

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VMware vCenter Configuration 1
ManagerTroubleshooting Guide 1
Copyright 2
Contents 3
Windows Agent Installation 35 4
UNIX Agent Troubleshooting 47 4
Index 67 4
About This Book 5
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Isolate the Behavior 8
Identify External Factors 9
Check the Debug Log 10
Info Messages 11
Warning Messages 11
Error Messages 12
Exception Messages 12
Types of Problems 13
SQL Server 14
Security / Authentication 14
VCM Agent 15
UNIX Agent 15
Report Server 15
VCM Troubleshooting Guide 16
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Network Connectivity 17
18 VMware, Inc 18
Screenshots 19
Debug Logs 19
SQL Server Logs 20
IIS Logs 21
ARS Files 21
Syslog File (UNIX) 22
IE Tool Logs 22
Event Logs 22
ETL Logs (UNIX) 23
VCM Installation Logs 23
Patching Debug Information 23
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Crates.gz file is corrupt 27
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Windows Agent Installation 35
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Uninstall 42
Change Protocol Request 43
Manual Agent Install 44
Protocol Specific 45
Debugging Tip(s) 46
UNIX Agent Troubleshooting 47
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Collector Certificates 56
Patch Assessment 57
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UNIX Agent Error Scenarios 60
Agent fails to return data 61
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Monitoring network traffic 63
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/opt/CMAgent/ECMu/1.0/bin 66
Account and Group Information 66
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VMware VCM 5.3 Guide de dépannage Page 25

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