
VCM Troubleshooting Guide
Error when adding a Provides: the dependency package name is invalid 30
When a package is created, signed, saved as project, and then generated, the package is no
longer signed 31
The installed size of the application is set to nnn, but systems with nnn run out of space during
installation 31
The package installs the application but does not uninstall 31
Files are added to the Project Data Directory, but they are not displayed in the list 31
I am uncertain if the package requires a reboot to install or I only want the installation to
reboot sometimes 32
Gathering Software Provisioning Logs on the Collector 32
Gathering Software Provisioning Logs on the Agent 32
Windows Agent Installation 35
Pre-Install Environment 35
Network 35
Collector 35
Manual Agent Install 44
Protocol Specific 45
UNIX Agent Troubleshooting 47
Agent Directory Structure 47
Collector Certificates 56
Patch Assessment 57
Directories Created During an Inspection 58
Saving Executed Scripts and Results 59
UNIX Agent Error Scenarios 60
If the installation reports and error 60
The Collector cannot ping the Agent 60
Agent fails to return data 61
Monitoring network traffic 63
The Collector reports the job succeeded, but there is still no data 66
Index 67
4 VMware, Inc.
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