VMware VCM 5.3 Guide de dépannage télécharger pdf (Page 3)

Contents
About This Book 5
General Troubleshooting Guidelines 7
Verify the Behavior is Negative 7
Isolate the Behavior 8
Identify External Factors 9
Check the Debug Log 10
Info Messages 11
Warning Messages 11
Error Messages 12
Exception Messages 12
Gather Information for VMware Customer Support 12
Types of Problems 13
User Interface 13
Security / Authentication 14
SQL Server 14
VCM Agent 15
UNIX Agent 15
Report Server 15
Internet Information Services (IIS) 16
Network Connectivity 17
Hardware and Performance Issues 17
How to Gather Diagnostic Files 19
Screenshots 19
Debug Logs 19
SQL Server Logs 20
IIS Logs 21
ARS Files 21
Syslog File (UNIX) 22
IE Tool Logs 22
Event Logs 22
System Information (msinfo32.exe) 23
ETL Logs (UNIX) 23
VCM Installation Logs 23
Patching Debug Information 23
Software Provisioning Troubleshooting 25
Troubleshooting Software Provisioning Repositories 25
When requesting a package from a repository, the package (.crate file) cannot be found 26
Repository.index is no longer valid 27
Crates.gz file is corrupt 27
Too many users adding new platforms and sections 27
Repository not found when reindexing or publishing packages to a repository 28
Troubleshooting Package Studio 28
Error when starting Package Studio: “Cannot create instance of ‘RepositoryEditorViewModel’
defined in assembly ‘PackageStudio…” 28
The Generate button is grayed out 29
VMware, Inc. 3

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